Help Center

We've got you covered.

Find answers to common questions or reach our team directly. We're here to make sure your World Cup experience is seamless.

Frequently Asked Questions

How do I create an account?+

Tap Create an account on the sign-in screen and enter your email address. We’ll send you a one-time verification code. You can also sign in with Apple or Google for a faster setup. Prefer to browse first? Tap Explore as a guest — no account needed.

Is Roots of Glory free to use?+

Yes — the core app is free. You can browse host cities, explore teams and groups, and access featured country stories at no cost. Additional Story Packs and exclusive content may be available as in-app purchases as we expand closer to kickoff.

What is a Story Pack?+

A Story Pack is a deep dive into a nation’s culture — football history, food, music, diaspora communities near host cities, and more. Our first Story Pack features Haiti: Les Grenadiers. More nations will be added leading up to World Cup 2026.

I forgot my password. How do I reset it?+

On the sign-in screen, tap “Forgot your password?”, enter your email, and we’ll send a reset link within a few minutes. Check your spam folder if it doesn’t arrive. If you signed up with Apple or Google, use those to log back in directly.

How do I delete my account?+

Go to Profile → Privacy & Data inside the app and select Delete Account. This permanently removes your profile, favorites, and all associated data. If you need help, email us at hello@rootsofglory.app and we’ll handle it within 48 hours.

The app crashed or isn’t loading. What should I do?+

First, try closing and reopening the app. If that doesn’t help, check that you’re running the latest version from the App Store. If it’s still not working, a full reinstall resolves most issues. If the problem persists, email us at hello@rootsofglory.app with your device model and OS version so we can investigate.

When will more country Story Packs be available?+

We’re rolling out new Story Packs in the weeks leading up to World Cup 2026, which kicks off June 11. Turn on notifications in Profile → Notifications to be the first to know when your nation’s pack drops.

Still need help?

Our team responds to every message. Reach out and we'll get back to you within 24 hours.

✉ hello@rootsofglory.app